Delivery
Valid MONDAY – THURSDAY on orders placed BEFORE 1PM (sent to you via Royal mail) – £4.99
Orders placed after 1pm on Thursday or any time FRIDAY AND WEEKENDS will be processed on the next working Monday.
Free delivery for orders over £80.00.
Returns
Returns address:
Klinik Ltd ONLINE
9 Station Approach
Hayes
Bromley
Kent
BR2 7EQ
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your product must be unused and in the same condition that you received it. It must also be in the original packaging and any labels attached (not removed).
To complete your return, we require a receipt or proof of purchase. Please contact us on 02084628851 to obtain a returns number.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale or Discounted Products
All products purchased in SALE or any PROMOTIONAL event will be refunded with a Gift Voucher. This includes all BLACK FRIDAY SALE and CYBER MONDAY items.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Klinik Beauty 9 Station Approach, Hayes, Bromley, Kent, BR2 7EQ.
Delivery
To return your product, you should mail your product to:
Klinik Ltd ONLINE
9 Station Approach
Hayes
Bromley
Kent
BR2 7EQ
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You are responsible for the safe return of your products.